[dheera]

> We need to know if the email being sent by an agent is supposed to be sent and if an agent is actually supposed to be making that transaction on my behalf. etc

At the same time, let's not let the perfect be the enemy of good.

If you're piloting an aircraft, yeah, you should have perfection.

But if you're sending 34 e-mails and 7 hours of phone calls back and forth to fight a $5500 medical bill that insurance was supposed to pay for, I'd love for an AI bot to represent me. I'd absolutely LOVE for the AI bot to create so much piles of paperwork for these evil medical organizations so that they learn that I will fight, I'm hard to deal with, and pay for my stuff as they're supposed to. Threaten lawyers, file complaints with the state medical board, everything needs to be done. Create a mountain of paperwork for them until they pay that $5500. The next time maybe they'll pay to begin with.

[bee_rider]

The AI bot wouldn’t be representing you any more than your text editor would be. You would be using an AI bot to create a lot of text.

An AI bot can’t be held accountable, so isn’t able to be a responsibility-absorbing entity. The responsibility automatically falls through to the person running it.

[logicx24]

True. But it can help me create a lot of useful text so I can represent my self better.

I do wonder what happens when everyone is using agents for this, though. If AI produces the text and AI also reads the text, then do we even need the intermediary at all?

[danaris]

> I do wonder what happens when everyone is using agents for this, though.

Unless one is very cavalier with one's definition of "everyone", this is not going to happen.

There will always be a very significant cohort of people who are emphatically uninterested in replacing their own judgement and composition skills with an Averages Machine.

[iSnow]

> do wonder what happens when everyone is using agents for this, though.

The company is going to use AI agents to read and respond too. Some botocalypse is going to happen at some point.

[dheera]

> Some botocalypse is going to happen at some point.

Yeah the bots can duke it out. As long as my time is saved.

For me the main concern is, before I have a stash of millions of dollars saved up, my medical expenses need to be paid for by the system, because I can't afford surprise bills. Hopefully the bots can fight more on my side in the near future.

Hopefully in the far future when the botocalypse happens I'll have saved up enough that insurance evading payment of $5500 won't be an issue for me, and/or I'll be of retirement age, don't need job opportunities anymore, and can go live in a country with better healthcare.

Call me selfish, but I don't control the insurance/medical system, I don't have space to think about more than protecting myself from it.

[dheera]

The bot doesn't need to be held accountable. It only needs to spew out the right text that triggers humans to rightfully transfer accountability from me to the insurance company.

[doctorwho42]

Is this before or after they have already implemented their own models to reply to your mountain of paper work with their own auto denial system

[rhd]

What if it's convinced to resolve the matter on your behalf, against your favor while it was acting autonomously?

[dheera]

Prompt it well and this is an unlikely scenario.

I'm concurrently fighting about 5 such things at the same time at any given point in time.

Last week I got a W-2 for a company I didn't work for in 2025.

The week before I got denied FSA coverage for an item despite having a letter of medical necessity.

The week before that I got mis-charged by Doordash, the screen showed $43 and it charged $79 to my card after hitting check out.

I spend a good chunk of my time fighting shit like this. Every week it's some other company abusing power and threatening to take my money.

Even if the bot only succeeds in acting in my favor 4 out of the 5 times it is statistically a good investment of my time.