[guerrilla]

Fair enough. I think I cracked the case though: they probably have someone who isn't "them" read the letters though, a third party like another law firm or some contractor that offers that service specifically.

[bigDinosaur]

Someone has not read a book even if they read the opening paragraph, so the solution is likely far simpler.

[guerrilla]

Nope. The key sentence was at the end of the letter. At least we know one person who didn't read it. ;)