[RyanOD]

Love that they took the time to draft a kind letter and let you down easy. Maxis cared.

[Dylan16807]

I can't tell if you're joking or not about the form letter there.

It's such a terrible response for someone that was not in fact suggesting a new feature for the franchise.

And even if it had been, rejecting the entire letter for one sentence is still bad.

It's polite. Being polite is pretty much expected here.

[RyanOD]

I wasn't joking. I don't think that was a form letter. I think someone took the time to write a personalized, thoughtful letter to a wide-eyed 10-year old.

The world needs more of that.

[Dylan16807]

If it had to be a rejection letter that can't respond to anything specific, it's reasonably thoughtful under those constraints.

But it really didn't have to be that.