[jimmydddd]

I think folks are mis-interpreting the story. To me it sounds like AWS was doing everything fine (and OP agrees), but he wanted to re-negotiate the $1500/month fee because of his under usage (maybe a cheaper tier?), so he sent an email. They didn't respond, so he stopped paying to get their attention and entice them to respond. But, intead of responding, they just terminated his account.

[kstrauser]

I read it otherwise. This is the smoking gun, to me:

> So I stopped paying. Why keep paying charges I believe are wrong when the company won't discuss them?

That sounds to me like he thought they were mis-billing him, to the tune of $18K per year, not that they were billing him correctly but he wanted a better price.