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OP did say PER MONTH. They implied $18,000 total. I'd start with doing a full chargeback for all months, and provide as much documentation. Additionally, I'd reach out to folks like Ars Technica, after ensuring such an issue was not a result of my own error. One big red flag with this story is that OP seemingly did not notice $1,500/mo coming out of his account. That is most certainly something that anyone would have noticed, even someone making a few million a year, and if you make that much money, you definitely are paying an accountant to manage your accounts. The story smells off. EDIT: Oh and I'm not denying that customer support at AWS and other places has gone way downhill which IS a problem, however, there is no way this story is realistically true. At the very least, the numbers were inflated in order to draw in attention. No normal person overlooks an additional $1,500+ per month bill on their bank statement. Even small businesses would've been all over that. I know, I've worked for and managed them, along with being a senior software engineer and manager. |