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by 120bits
123 days ago
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> 8. Avoid hero culture. Build systems that don’t require heroes. This right here is the what I always have encountered at every team I have ever worked. There will be a production outage, one person comes in and be like "Oh, let me do this.." Magically fixes things that was never documented becomes a hero and then we do a root cause analysis and then never address the fact that, what that one person knew that service that no one else on the team did. |
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