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by cyber_kinetist 120 days ago
The site is making ordinary users (other than developers) shy away from submitting bug reports. Come on, you need to make a whole account in Bugzilla for you to report bugs? The best thing would be to have a "Report bug" window directly in the program that lets the user send complaints without hazzle!
3 comments
lmz 120 days ago
The best thing for users maybe. A special kind of hell for the people investigating. And since there are numerous non paying users vs only so many people who have the skills to fix things...
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nickserv 120 days ago
It's incredibly useful to know what problems your users are facing. It doesn't necessarily mean fixing any one particular bug, rather should help prioritize future work.
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mikkupikku 120 days ago
Of course the developers only want to interact with other developers, never those stinky users who don't even know the proper technical jargon for the bugs they're finding. But that doesn't mean we should pander to developer wishes.
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lmz 120 days ago
I'm sure if the "stinky users" have a support contract then someone will be happy to look at any kind of report and try to triage or reproduce. Otherwise the least they can do is figure out Bugzilla signup.
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mikkupikku 120 days ago
> I'm sure if the "stinky users" have a support contract then someone will be happy to look at any kind of report

I'm sure you know that's not true. I'm sure you know that developers hate taking bug reports from users even when those users have support contracts.

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lmz 120 days ago
The case being discussed here is LibreOffice. Yes in general that is also true, but non paying users don't contribute anything. If they paid at least there's an expectation of fixes. Or at least the money can be used to hire a separate support team.
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user205738 120 days ago
Creating an account on bugzilla is much easier than on the same github, and it is also used in many projects, so registration makes sense.
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braiamp 120 days ago
Interesting that this is a take, because MS Office (and all MS products) don't include such button.
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jodrellblank 120 days ago
a) Yes they do:

https://support.microsoft.com/en-us/office/how-do-i-give-fee...

https://veroniiiica.com/how-to-use-the-feedback-tool-in-micr...

b) they have automated crash report and usage telemetry to tell them what isn’t working

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