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by phasetransition 4987 days ago
In my personal experience, @ComcastBill, a fellow named Bill Gerth in Ohio(?), has been a responsive and helpful face inside Comcast. On two occasions short, specific queries his way resulted in receiving direct, actionable contact from inside Comcast.

I sent him a tweet about this specific issue, and hopefully he can make this little embarrassment disappear: https://twitter.com/Roadstead/status/262544429490003968