[blindfly]

To be fair to Comcast you're running into a few things. In a non-technical kind of way and in no order...

Comcast.com is (stop laughing) a high value domain. You're not likely to get any CA to just hand over a certificate in 2 seconds. It will get flagged for manual inspection and further details will be required.

Large companies like this aren't as simple to handle. If it were a small startup with 3 people you want to bet your pants it would be fixed right away. But I bet you there are e-mails flying around into underpaid mailboxes waiting for a response. Not every corporate office is a well-oiled machine.

But on the flip side it is unfortunate they're struggling with it. The poor front line customer service rep (Carole) has no choice but to assure you they're currently working on it and move on to the next squeaky wheel. Like any person in customer service, her job is to assure you and move on.

[notyourwork]

After a few years at Ohio State, I disagree with giving Comcast the benefit of the doubt and chalking this up to red tape.