[drivebyacct2]

Look at the dates on the posts in the thread. He gave them a month before coming back and chastizing them again to find out they'd closed the ticket without fixing it.

This is pretty damn pathetic (1), that's all I can think to even say.

(1) esp given that the cert expired in MAY.

[redler]

This is a problem that could take up to dozens of dollars to solve, and tens of minutes. Check back in early 2013?

[alexkus]

Probably. Never underestimate the bureaucracy of a big corporate entity (specifically when it comes to having to pay money to fix something).

Possible causes:-

   * General ineptitude
   * It's not something they monitor.
   * The main www site is up, what's the problem?
   * The technical contact for the previous certificate is no longer at the company. So the "expiring soon" notification was never received.
   * The PO is awaiting 'approval', or Finance are sitting on it whilst arguing whether it's CapEx or OpEx, or the "Business Justification" was rejected by someone who doesn't understand, etc, etc.