[coldtea]

>It’s actually worse than that. A centralised SaaS product has to architect for diversity - every customer’s feature permutations, every edge case, every conflicting workflow, all coexisting in a single multi-tenant system. That architectural complexity is enormous. A custom build for a single customer doesn’t carry any of it. One set of features, one workflow, one tenant. Orders of magnitude less complex to build, and orders of magnitude less complex to maintain and run in production.

SaaS also covers all kind of legal requirements (accessibility, auditing, security, payment handling, and so on), and has someone to support, blame, and come and fix it when things go sour. Plus the architecture to cover scaling needs.

With some thing Claude churned, you're on your own.

[pu_pe]

> SaaS also covers all kind of legal requirements (accessibility, auditing, security, payment handling, and so on), and has someone to support, blame, and come and fix it when things go sour.

I hear this argument constantly about SaaS. In my experience, it's hard to get support without paying through your ass, and the fixes are slow if they come at all. Also, based on statements from Salesforce and others, SaaS will also become some thing Claude churned out.

[kaiwren]

Yes, and that's a service. There is no product.