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by lavezzi
125 days ago
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Amazon turned me off selling completely. I was subjected to an obvious fraudulent buyer on a high value item ($5k) and they did everything in their power to make it as painful as possible for me to fight: - An A-Z claim from the buyer was denied by Amazon for fraud (supposed non-delivery of the item), yet their returns department auto-approved a return for the same order just 12 days later. - The customer returned a completely different item with documented serial number/weight discrepancies and seller-provided video evidence, yet I was left with no recourse. - The customer then filed a fraudulent credit card chargeback. I won the first round, but Amazon refuses to participate in second-round disputes - so despite overwhelming evidence of five separate fraud attempts, they sent a generic email and docked $5k from my seller account. - Amazon then refused to answer any further communications, including basic disclosure of which card issuer was involved or what evidence was submitted - making any independent appeal impossible. - Every dispute stage (A-Z, returns, chargebacks) required rebuilding the fraud case from scratch. Zero continuity, and zero care for an independent seller with a strong track record of sales and feedback. |
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