[Forgeties79]

Basically a lot of current software teams operate like many modern video game companies. Ship the broken thing, (maybe) repair/improve it as people suffer through the experience.

[baq]

Turns out people see value in imperfect experiences.

[Forgeties79]

There’s a difference between tolerating something and seeing its value. I tolerate lines at restaurants, I don’t see value in them for me.

You’re also operating under the assumption that people always have a choice.

[pastel8739]

But you clearly see value in the restaurant experience, even with the shortcoming of a line. Or else you wouldn’t go.

[Forgeties79]

You’re missing the point. The restaurant experience would be better without a line. I tolerate lines if the restaurant experience is good enough.

If it is not, I go somewhere else. “Going somewhere else” is not always an option when it comes to computers/software.

[poszlem]

Which is exactly what the OP was saying. You see a value in a imperfect restaurant experience.

[Forgeties79]

I don’t value the imperfections. I value the experience despite the imperfections.

I value a great video game or piece of software often despite its bugs and issues. If they had fewer bugs and issues I’d value it more. It would be better.

We should not conflate tolerance and appreciation. Just because people tolerate it doesn’t mean they value it.