[hbs18]

The physical keyboard on your computer is also always in capital letters. Is that bad design too?

[Matl]

The advantage of software is the 'soft' part i.e. it's much easier to change than hardware.

Unless physical keyboards had mini displays for every key, they're a good design given the 'physical' limitation of their design.

A touchscreen displays 'soft'ware that's easy to change and make smarter than physical items.