[ndneighbor]

Hey there Dave, Angelo from Railway here-

First off, super duper sorry. It's sometimes a good/bad thing if I can remember someones handle. ...and I specifically remember the support thread where we did have an outage before your demo :| - the number one goal for us is to deliver a great product. Number two is that we should never embarrass a user, outages do exactly that.

We just wrapped up the post mortem and that'll be published soon where it explains why the dashboard was reporting the state of the application incorrectly and would be more than happy to credit you for the impact to keep your business. That said, totally understand if two is way too much impact for your services.

[vintagedave]

Thanks Angelo. I actually have three accounts on Railway (personal, and two business.) That one you remember is (it's still there) on my personal account, where I was hoping to show why Railway was so good and we should use get a Pro account. We have not yet done so.

I'm not an expert Railway user, but I have used it since close to the beginning and have thought of myself as a fan of the product. Sometimes it's the people who cheerlead who can be most annoyed when they're let down.

I'm grateful for the reply here, by you and by other Railway staff. Although a tad unhappy, I hope I've remained courteous and clear in all communication, here and in support forums, and I also want to commend you and other Railway staff on your communication. It's been clear and open. I replied to another person saying it was a good way to rebuild trust, and it is -- I have moved from the 'annoyed and looking for alternatives' stage to the 'maybe this can be moved past' stage. In your internal learnings re your retrospective / post-mortem, add something about public communication here as a positive thing, please. I do genuinely think you've all done a good job there.