[broken-kebab]

Matrix is not out-of-the-box thing.

For hosting it you really have to go through some trial-and-error before it works as you'd like, and most self-hosting enthusiasts have pretty short span of said enthusiasm.

For users its easier, but there are some idiosyncrasies in terminology, and concepts.

There are docs but they really would benefit from human editing to become fully useful.

Synapse in particular has a problem of existing in two places on GitHub, and the one which is obsolete somehow comes first in searches, and appears in AI responses constantly. Which I guess shoots quite a lot of first tries in their steps.

[Klonoar]

Running an alternative like Conduwuit is a one step cargo build process. Been using it for some time now and it works great with Element X.

[JadedBlueEyes]

You might want to move to a maintained fork like https://continuwuity.org if you haven't already

[Klonoar]

I'm on that, I just got the names mixed up - but thanks for linking the better one!