| May as well throw in my own experience with WPEngine... We run a relatively small member site (<1000 active members) that operates on WordPress. We tried migrating the site to WPEngine, but could never get the membership plugin working as expected. Over a course of about 2 months we tried everything possible to get it working, and talked with their support on a near daily basis. Overall, their support team tried to be helpful. They weren't always responsive (sometimes we wouldn't get a response for a day, or we would be waiting on hold for a long time), and we ran into the problem of different support people telling us different things about how their system was setup. Eventually one of the co-founders got involved in the support, but we still were not able to resolve the issue. I managed to find 2 other people using the plugin that had run into the same problem with us on WPEngine. WPEngine claimed that other customers of theirs used the same membership plugin without any issues. I don't feel they lied, but we clearly weren't alone in this problem. In the end, we moved to another WordPress host and were able to get up and running in no time. Unfortunately, WPEngine refused to refund us fully for the 2 months we wasted trying to get our site setup because we went past the 60 day money-back period. (We had paid for the 3rd month already, and they gave us a partial refund of that month only.) It was a relatively small amount of money, but after all the trouble we had with them it would have left a much better impression if they would have refunded the entire cost we paid. I'm sure that WPEngine has thousands of happy customers, and our experience was largely unique, but there are many things I felt they could have done a better job of. |