[techtalsky]

He did, however describe the eventual problem: his comments table was larger than what Wordpress's out-of-the-box feature (Recent Comments) was able to sort. He had very overpowered hardware in his custom situation. It strikes me that this was an extroardinary but still within band problem that WPEngine should have eaten the cost for solving OR tell him MUCH more swiftly they couldn't.

[jacques_chester]

The eventual problem was just the straw that broke the camel's back.

The weeks of shitty service beforehand are what really did it.