[antonvs]

"In shape" in what sense? This is just hitting the limits of a free account, and the message clearly states that.

> people falling into the same issue.

Every SaaS provider with a free tier has this issue. How do you suggest it should be addressed?

[huevosabio]

As I stated above, the problem is that even when I tried to pay, it was still failing under the same error.

I don't mind paying for software, I hate paying for half-assed, unsupported software.

[catlifeonmars]

This affected (probably still affects) paid and free tier users. There’s obviously some corrupt state for some accounts on the backend. As stated in the issue, if you are successfully able to engage support they’re gonna run a script to get your account unstuck. I’m reading between the lines a bit, but that seems to be the gist of it.