Ah, the critical problem dilemma. Some percentage of free users become paid users, but the free users take up an unreasonable amount of your time/energy/support.
I've quoted the response on that ticket below. Is there something you disagree with? The "issue" is that usage exceeds the amount that's been paid. The solution sounds pretty simple: pay for your usage. Is your experience different somehow?
> If usage is exceeded, you need to add a payment method and set a spending limit (you can even set it to $0 if you don’t want to allow extra charges).
> If you don’t want to add billing, you’ll need to wait until your monthly quota resets (on the first day of the next month).
Edit: also, one of the other comments says this:
> If you’re experiencing this issue, there are two primary potential causes:
> Your billing information is incorrect. Please update your payment method and ensure your billing address is correct.
> You have a budget set for Actions that is preventing additional spend. Refer to Billing & Licensing > Budgets.
I paid or tried to for the extra billing, I followed all the instructions and still got the same error. Attempts to get help land you in that catch-all issue.
Its a problem with their own systems and it's easier to role out your own alternative than to get a handle of a support person.
GitHub made more things free than in the past after MS acquisition, so this is driven by them, not just by users, making your 'buy their product' not really viable in this case.
I remember having to pay to have private repos in the past, but I guess MS didn't want my money and now I am a free user. If they offer stuff for free, doesn't mean it should be unreliable and best effort.
That's why it's an issue.