[ryanwaggoner]

I host several sites on WPEngine and we've had some relatively minor issues. But we're getting ready to switch to multisite and now I'm nervous. We're generally happy, but we haven't been blown away.

Jason, if you're not scrambling to deal with this mess, you will be soon. And the main message I have is that you need to back off the marketing side a little and let the technical and customer service side catch up.

Godaddy makes an incredible amount of money, but they're still a terrible company from a technical and customer service perspective. But their marketing is so effective that they can get away with that [1].

I wonder if Jason Cohen's position in the tech community and general marketing prowess has allowed WPEngine to get ahead of themselves? I know when I read Patrick's blog post about WPEngine, I was really excited and it was a service that I wanted to like. And I do like them, but I'm not excited about them at all anymore.

1. Interestingly, Google is the exact opposite, and their customer service makes me want to take a spoon to my own eyes.

[whyleyc]

I'm not sure he's scrambling quite yet:

https://twitter.com/asmartbear/status/261103840231825409

https://twitter.com/asmartbear/status/261103530855784448

[jacques_chester]

Recently I had an experience on another website where one of the founders basically insulted me personally because I made a sarcastic quip.

Another founder contacted me by email and apologised. It was dignified and mature of them to do that.

And so I consider that matter closed, which is why I am not going to name names here.

The contrast is unflattering and it's a shame.

I really, genuinely, wanted to like WPEngine.

[STRML]

It looks as though those tweets were not aimed at this story, but rather at a different story on HN yesterday.