[ryanwaggoner]

I think that's unfair. So if you sign up for a premium service because they say they can help you solve problem X, and then you follow their exact instructions to no avail and get the runaround from customer support, you're a toxic customer?

I don't know what your experience with WPEngine is, but suffice it to say, this post is not the first complaint I've heard, and I've personally had...issues with them as well. And my setup is even more vanilla than the one described in the linked post (which is pretty vanilla, honestly). I love Jason Cohen's contribution to the startup community and I want to love WPEngine, but I am starting to wonder if something is amiss on the technical / customer service side there.