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by spindritf 4987 days ago
> the only hope they have is to convince him to leave the service as rapidly as possible to avoid being sucked into the time sink that dealing with him is going to become

Then just tell him that the service isn't for him at that price, like Page.ly did.
1 comments
unreal37 4987 days ago
Pagely tried to help him. Tried really hard. WPEngine didn't even try - their cust support people just read from the same script over and over. And then charged him $500 for support.

If they can't support customers like him, they shouldn't charge him $500 for the time it takes to determine that.

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jacques_chester 4987 days ago
Just to be absolutely clear on the facts here:

WPEngine are not billing me the $500. WebSiteMovers are.

I approved that work and I will pay that bill, just as soon as they help me out with some technical details. WSM are not in the wrong here.

However I do intend to present an invoice to WPEngine for the amount that I have paid to WSM.

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