[destraynor]

My least favourite part of this type of sharing is when all the competitors come along to now try to pitch their wares. It's not clever, it's not classy, it's just lame.

I don't doubt this was a shit experience, it certainly sounds incredibly infuriating.

Jason & his team work super hard, and have thousands of happy customers, so they're doing lots right. Even the greatest of companies can screw things up now and then, especially in non-straight-forward situations. I'm sure he'll put it right.