[highace]

Pissing off bloggers is probably the worst thing you can do, given that they'll likely blog about it..!

[dugmartin]

I wonder if being proactive and adding a message board on your site where people can vent would mitigate some of this.

Here is a great example from a radio personality I used to listen to:

http://mb.clarkhoward.com/forumdisplay.php?7-Clark-Stinks!