[robgough]

    Give these guys a break and work with them one on one to find a solution to your problems.

In the article it sounds like instead of them trying to work one-on-one to fix the problems, they just outsourced it to a digital removal firm. If that's the response he got, in what way would you expect the OP to be able to work with them one-on-one?

[gozmike]

I think it's a matter of how one approaches the issue. With WPEngine, we didn't bounce around e-mail after e-mail.

It took a 10 minute phone call. I knew the names of everyone on my case and they kept me updated through the process.

I'm SURE there was a big fuck up in the support process for the OP. I just feel that there are other ways to skin a cat, particularly in our community where we should be working hard to find constructive solutions to things like this instead of creating a cloud of negativity around young businesses.

[jacques_chester]

I didn't mention it in the blog post, but I also rang them. Several times. Mostly I got placed on hold until I gave up.

I am in Perth, Australia. This means I need to stay up until 10pm in order to speak to them.

Like I said, that part is on me for not finding out their hours in advance.