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by skydhash 137 days ago
> You hit that /issue command with "button should be yellow not red".

Wouldn’t it be easier to just open the inspector, find the css class, grep the source code, and then edit the properties? It could be even easier in an SPA where you just have to find the component file.
2 comments
bluGill 137 days ago
If you are a web programmer sure. I write embedded code, I know all the things you are talking about in the abstract, but I'm not good at them because none of them have ever been relevant for anything I do. Give me a few hours and I can figure it out (maybe minutes, maybe days? - if you know this area your guess might be better than mine), but it isn't something worth my time.

there are a lot of people who are not programmers at all. I can teach my plumber everything you said (learning it myself is the easy part), but it will take years. In the end they just know "that button I'm pointing my finger at should be yellow not red". How to we transfer that pointed finger to a ticket is the question here.

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skydhash 137 days ago
> How to we transfer that pointed finger to a ticket is the question here.

There’s a reason the Support and IT Technician role exists. They’re there for talking to the end user. And they in turn will write a proper report to Engineering.

If you want to wear both hats at once, that is fine. If you want an agent to be your support middleman, that is also fine. But most LLM proponents are acting like it’s a miracle solution to some engineering bottleneck.

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xg15 137 days ago
> where you just have to find the component file.

This can be a substantial effort, especially if you're not familiar with the project.

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