[Torrents]

Thanks for the link! Just sent this:

Dear Amazon, Your Kindle service has been fantastic so far. I've only purchased a few books but my experience with your content and apps has been great, and I appreciate what you provide.

However I just read the account of one of your users who claims her account was closed, all of her content remotely erased from her device, and she was given no information or recourse regarding the reason for these actions: http://www.bekkelund.net/2012/10/22/outlawed-by-amazon-drm/

I have no idea if this account is true, but if so it would be utterly appalling. The thought of such awful customer service is disturbing, and the idea that content I paid for could simply be revoked (as it was in the case of Orwell's work "1984") is chilling. Tales like this make me worry about purchasing Kindle content because of the risks involved.

Is there any reassurance you can give me regarding: 1. Your content deletion policy 2. Your policies towards giving fair warning and a chance to defend themselves to users before condemning them as some sort of malicious users? 3. Your policies regarding disclosure of the reasons for suspending someone's account? Is it within your policy to refuse to give users information?

Thank you