[mathrawka]

You are funny. Anthropic refuses to issue refunds, even when they break things.

I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.

I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.

[TOMDM]

Anthropic just reduced the price of the team plan and refunded us on the prior invoice.

YMMV

[MichaelZuo]

So they have no durable principles for deciding who or what to refund… doesnt that make them look even worse…?

[necovek]

Or they do, and two sentences from two different experiences don't tell a full story?

[MichaelZuo]

Okay “they do” based on what more compelling evidence?

Its not like the credibility of the two prior HN users are literally zero…

[necovek]

I am saying there is no evidence either way: they had contrasting experiences and one GP established this means that company has no standardized policies. Maybe they do, maybe they don't — I don't think we can definitively conclude anything.

[MichaelZuo]

So if you acknowledge the prior claims have more than literally zero credibility… then what’s the issue?

That I dont equally weigh them with all possible yet-to-be claimed things?