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by sh3rl0ck
144 days ago
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My problem with AI support agents is that instead of being good classifiers for my problem, they're even more non deterministic now in terms of grievance or query redressal. If a listed option is not available, I'd rather talk to a human who'd know or have the ability to find out, instead of an LLM which would just make something up with no grounding. |
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