[bossyTeacher]

There is a growing trend among banks to keep the web app usable only for emergency purposes (notify bank that your phone got stolen or lost and authorize the installation of the bank on a new phone) and only allow functionality on their mobile apps.

[thaumasiotes]

I've seen that claim around, but I have yet to see a bank claim to have this obviously unworkable policy, or to see someone identify a bank that does have it.

[ufmace]

I haven't seen any web apps that seem to be intentionally unusable, or any belonging to banks, personally at least. I don't think anybody is doing this as a publicly announced policy. But I have seen several websites for major institutions with major features totally unusable on their website, that should be found in a matter of minutes if they had even one QA person actually trying to use the website after updates. It's not announced, but it's hard to imagine it's not intentional.

For my most recent personal example, go onto State Farm's website and try to create an account. Goes to a blank page. It only seems to work right on their mobile app.