[hvb2]

> If you're a "valued customer" you tend to get a few freebies before they start to really demand evidence of fraud for such things.

Just saying, your 'few freebies' is where you rip off a merchant. That's pretty much theft at that point

[phil21]

By “freebies” I meant a chargeback with few questions asked. As in they trust my side of the story and immediately refund the money. I’ve done it maybe three times in my life for exceptional circumstances where vendors either made a billing mistake they refused to correct, or engaged in outright fraud.

Other folks might have just as legitimate reasons to make a chargeback, but due to a low internal “customer value score” they will need to jump through a bunch of hoops a more “valuable” customer would not for the exact same situation.

I tend to agree chargebacks are taken advantage of far more than they should be - but my point is that the chargeback experience is going to vary drastically by demographic.

I was originally interested in Bitcoin 15 years ago because of the fraudulent chargeback problem. It’s interesting how times have slowly changed and chargebacks are starting to shift towards a benefit for the privileged due to the sheer amount of abuse from so many people. Basically we decided to tie them to a hidden credit score.