[pjc50]

There's a lot of complaints about externalities, especially when a power cut stopped all the vehicles in a city recently.

[icyfox]

I'm not commenting on the externalities. For that I'd also cite economic impact, job loss, occasional emergency services issues, etc. I'm saying the experience when you yourself are taking a ride. I haven't met a single person who's said "this sucked - I'm going back to Uber".

[seanmcdirmid]

I think parent was talking about how users of the service were very satisfied with it, not about externalities.