[strken]

I believe that was the point. Soft delete isn't a product requirement, it's an implementation detail, so product teams should talk about the user experience using language like "delete" or "archive" or "undo" or "customer support retrieves deleted data".

[Terr_]

Yeah: You don't "delete" a bank account, you close it, and you don't "undo", you reopen it, etc. The processes have conditions, audit rules, attached information, side-effects, etc. In some cases the same entity can't be restored, and you have to instead create a successor.

"Undo" may work as shorthand for "whatever the best reversing actions happen to be", but as any system grows it stops being simple.

[dpark]

Sure. Did someone say that the behavior should be described to customers as soft delete, though?

I read a blog about a technical topic aimed at engineers, not customers.