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by enginous
142 days ago
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I'm pretty unclear about how the experience they showcase in the video would work on iOS. Maybe Android has APIs for this, but on iOS it looks like RCS just supports green-bubble messages, links and files/multimedia. But in the demo they show multi-choice cards, carousels, cards with buttons, and reply auto-suggestions. Also, someone correct me if I'm wrong, but it also looks like this needs to be agent-initiated, ie. you can't add a "Text us" button that will take you to this experience. (But you could capture a phone number, and text them _iff_ they have RCS available and enabled.) Overall, seems questionable whether this is worth integrating if the experience is so fractured across platforms and many people might not even have RCS. The concept of a platform for rich messaging across platforms sounds good though. |
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However, all of this is in the RCS spec. If Apple implements the RCS spec beyond the bare basics, all of this should Just Work.
RCS is much more than just "SMS but via weird HTTP" and things like chatbots and interactive components were one of the selling points towards ISPs to bother supporting it.
Unfortunately, nobody seems to bother dealing with the standard. Now Google is at it again, selling "RCS for business" when the RCS standard itself is supposed to be used in a federated, carrier-to-carrier fashion just like SMS.