[vacuity]

I agree with your descriptions of the terms, but I think there's often a divergence between empathy (which I find great) and reflecting people's feelings (which I find good with caution). I want people to understand and help each other. But in some situations, reflecting people's feelings encourages them to make poor decisions. I should always provide a space for people to speak without scorn and with understanding, but I don't want to give a false impression of my concerns. Acknowledging that someone's life sucks is subtly different from acknowledging it aloud, and sometimes the subtlety is crucial.

[dapperdrake]

Reflecting peoples feelings is sometimes called "showing sympathy."

[n4r9]

Sympathy means expressing pity or sorrow at someone's plight. Reflecting feelings is more like a form of empathy. It's clarifying and/or paraphrasing the feelings so that the other person feels like they're heard and taken seriously. They're orthogonal behaviours - you can do one or the other or both.

[vacuity]

I agree that I should understand the other person and take them seriously, and to convey this to the other person. However, sometimes verbal reflection serves the purpose of blind affirmation. I don't think the verbal component, construed this way, is so productive for empathy.