[downrightmike]

Odds are they have a ton of outsourced engineers who are an ocean away and unable to do anything.

[Nextgrid]

That's very often the case. I bet there are frantic calls being made right now (probably using a competing carrier!) to Ericsson/etc to come to their rescue, which they happily will in exchange for a hefty fee.

[venturecruelty]

At least the shareholders have had an amazing quarter. :)