[chrisvalleybay]

I love this. I also built a business like that[0]. It's super niche. I have maintained this small business for soon to be 13 years now. Most of what has worked has been maintaining great relationships with the few customers I have. I think the most important thing for me have been offering amazing support. I always reply to all e-mails right away and make it my top priority giving them my best help.

Congratulations on your success, and best of luck going forward!

[0] https://www.mino.no.

[Priotecs]

Thank you — and congrats to you as well, that’s an impressive run.

I completely agree: in a small, niche business, relationships and support matter far more than scale. Replying quickly, taking users seriously, and actually helping them goes a long way over many years. It’s probably one of the few real advantages solo developers have over larger teams.

13 years in a niche is no small achievement. Best of luck to you too, and thanks for sharing your experience — it’s always encouraging to hear similar stories.

[chrisvalleybay]

Thank you! I agree, it's so motivating to read stories like this. Thank you for sharing :)

[lloydatkinson]

That looks really cool. Seems like it could work for hotels or holiday apartments too, especially if they have smart home appliances?

[chrisvalleybay]

Thank you! Yes, it definitely could. I haven't thought about holiday apartments.. Thank you for the good idea!

[sgt]

I thought holiday apartments like Airbnb would be the biggest use case when I first saw your site.