[deanc]

Your terms for Claude Max point to the consumer ToS. This ToS states it cannot be used for commercial purposes. Why is this? Why are you marketing a product clearly for business use and then have terms that strictly forbid it.

I’ve been trying to reach a human at Anthropic for a week now to clarify this on behalf of our company but can’t get past your AI support.

[jszymborski]

> I’ve been trying to reach a human at Anthropic...

This is a bit of an ironic phrase.

[flakeoil]

It's even more ironic that the AI support cannot answer it.

[yencabulator]

> [consumer] ToS states it cannot be used for commercial purposes

Where? I searched https://www.anthropic.com/legal/consumer-terms for commercial and the only thing I can see is

> Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only.

All that says to me is don't abuse free trials for commercial use.

[deanc]

The terms in Europe are different:

> These Terms apply to you if you are a consumer who is resident in the European Economic Area or Switzerland. You are a consumer if you are acting wholly or mainly outside your trade, business, craft or profession in using our Services.

> Non-commercial use only. You agree that you will not use our Services for any commercial or business purposes

[falloutx]

Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit threads also say similar timelines.

[Aeolun]

For Claude? I just don’t have that experience. I talk to the stupid AI for a bit, get nothing helpful, and more or less half a day later some human jumps in to tell me that I’ve already tried everything possible. But it’s a human? Support seems responsive, just not very helpful.

[scottyah]

Many devs and PMs are very receptive on X

[deanc]

Tried two so far, and now given up. I mean it's not always their responsibility to respond to everyone's gripes and unfortunately this is a legal issue so it's probably not wise for them to comment although getting an official response to this would be nice.

[concinds]

> Why are you marketing a product clearly for business use

Huh? Their "individual" plans are clearly for personal use.

[deanc]

Is that why you can enter a business id on the payment form? Just read the marketing page [0]. The whole thing is aimed at people running a business or operating within one.

[0] https://claude.com/pricing/max

[concinds]

I hadn't seen that page, only the main pricing page, so I take it back.

[michaelt]

Are we or are we not in a thread entitled "Cowork: Claude Code for the rest of your work" ? :)

[scubbo]

tbf, individuals do work that is not their employment (I was actually _more_ excited about this for my personal TODO lists than for my Real Adult Job, for which things like Linear already exist) - but I take your point.

[andyferris]

The organization plans don't work for very small organizations, for one (minimum 5 seats). Any solopreneur or tiny startup has to use individual plans.