They apparently have top of the line supprt staff. They also have access to a technology called "phones" - this technology works by picking up a handset, dialing a number, the other person picks up the phone and you explain that there is infringing material and will you please take it down and make me aware when this is done.
Sorry to hear of the dreadful service provided by ServerBeach!
Sorry to hear of the dreadful service provided by ServerBeach!