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by chongli
161 days ago
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Here “much of” is doing the heavy lifting. Are you willing to commit to a percentage or a range? I work at an insurance company and I can’t see AI replacing even 10% of the employees here. Too much of what we do is locked up in decades-old proprietary databases that cannot be replaced for legal reasons. We still rely on paper mail for a huge amount of communication with policyholders. The decisions we make on a daily basis can’t be trusted to AI for legal reasons. If AI caused even a 1% increase in false rejections of claims it would be an enormous liability issue. |
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And regarding your example of an insurance company, I'm not sure about that industry, but seeing the transformation of banking over the last decade to fully digital providers like Revolut, I would expect similar disruption there.