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by threethirtytwo
163 days ago
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Well the issue here is that the bug can cause you to die or can fuck up your entire life. A software bug generally doesn’t do anything to you and you actually don’t pay much money for software. One false diagnosis from a doctor costs you thousands of dollars and fucks up your life. Remember mcas? The bug on the 737 max that forced Boeing to pay reparations? That’s the level of bullshit people are dealing with for doctors. Life altering stuff. This isn’t some chrome bug or smart phone bug. Therefore the penalties and repercussions of mistakes should be equivalent. If the diagnosis only costs 100 dollars or something, and I was told that the diagnosis was only a probability… I could accept a no refund policy in that case. |
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It's worth noting that you framed the discussion in terms of refunds, so any extra human life uncalculable value isn't really within the scope of a refund, you'd have a malpractice case which is entirely different from a breach of contract. This is just about the fees paid for the service.