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by rmc 4992 days ago
Also, what happens if you improve the UX and make new workflows but the profits don't materialize for some reason? Would you not get paid?

You could not talk in terms of profits (which could be eaten up by something else), but percentage reduction in unpaid invoices. Maybe look at reduction in overtime for AR staff, or number of invoices handled per staff member ("1.5 times as effective now!")