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by oromissed
179 days ago
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Bajaj Finserv is using 442 autonomous voice agents. According to their investor deck: These agents closed ₹1,980 crore (~$230M) in personal loans in 90 days (18% of call center revenue). Peak volume is ~650k applications/day.
Collections saw a 55% lift with ~90% less human involvement.
The system operates across 22 Indian dialects with sub-second latency. What surprised me isn’t that they’re using voice automation, but the depth of it. This looks closer to full workflow ownership than IVR or call deflection. |
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