[busterarm]

Collapse is the other end of the spectrum. This is an institution whose practices/policies only serve itself instead of its customers/purpose.

It's progress, taken to its extreme. From a certain point of view it's effectively the same as collapse.

[geysersam]

What does that even mean? We're talking about an organization that serves billions of riders per year. Their passenger numbers increased 20-30% since 2020 so even if their delays are bad clearly it's not bad enough that most people seek alternatives.

[busterarm]

If I'm using your transit service and you take me on a several hour detour without my consent passing a dozen or more possible stops because "you're not cleared for that", you aren't serving your mandate and I'm never using your service again.

I might even pull the emergency brake before it gets that far and cause you more problems, even.