[mcny]

My mom had her dental appointment canceled. Good thing they found another slot the same day but the idea that they would call once and if you missed the call, immediately drop the confirmed appointment is ridiculous.

They managed to do this absurdity without any help from AI.

[Thorrez]

I wonder what percent of appointments are cancelled by that system. And I wonder what percent of appointments are no-shows now, vs before the system was implemented. It's possible the system provided an improvement.

There is definitely room for improvement though. My dentist sends a text message a couple days before, and requires me to reply yes to it or they'll cancel my appointment. A text message is better than a call.