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by tgsovlerkhgsel 182 days ago
My one and only experience with Ryanair was that they were rude and hostile even in places where they weren't trying to fleece you. From in-your face rude signs (official, corporate designed ones, not something printed from Word by a random employee), to a UI where you needed to concatenate strings in order to craft a valid input (something like "enter your credit card number, followed by #, followed by the MMYY validity date"). Maybe that was to make people fail checkin and force them to pay for checkin at the counter, but I think it was early in the booking flow, i.e. where they had no incentive to make it hard.
1 comments

When was this? I have zero recollection of ever doing credit card number formatting anywhere.
Over 15 years ago, I think, and I have no idea if it was credit card numbers or something else. It was sufficiently crazy UX to stand out as crazy for a consumer-oriented website even in the much less polished web back then.
Yes, this sounds made-up/not Ryanair. I've used them for over a decade, paid with many different cards and have never encountered this with them (nor anywhere ever really).
He didn't mean it literally. Read the comment more carefully.