[philipwhiuk]

Go To Gate are on my ban list personally for awful behaviour when a flight was cancelled.

[halapro]

I feel that a lot of OTAs will just not refund you when a flight is cancelled, especially if it's not one of the more reputable ones. Is that what happened here? How did you fix it?

In my case in 2020 I had to request my refund via PayPal for Vayama