[lazystar]

and for anyone with 4 hours to kill... here's as an incredible documentary covering the misaligned incentives and poor guest experience at the now-shuttered Disney Star Wars hotel.

https://youtube.com/watch?v=T0CpOYZZZW4

She covers everything - the line getting in to the hotel, the size + cost of the rooms in comparison with the same size/cost on a Disney cruise ship, and theories on why the experience was so poor.

[542354234235]

Just from your description, I know this is Jenny Nicholson. I agree it is an incredibly insightful breakdown and analysis of why it failed, all while being funny and engaging.

[russdill]

Loved it and it showed up several times in the recent defunctland video. That and quite a bit of Freshbaked

[robbiet480]

Jenny Nicholsen is as excellent as Kevin Perjurer’s Defunctland. I highly recommend both.