[stiletto]

A few months ago, I convinced my startup to try bitbucket because of the free private repos. Over the course of a month or two, there were multiple times that I could not collaborate with my teammate because bitbucket was unreachable. We have since switched to github, pay a small fee per month, and have never had this issue.

How is everyone else's up-time experiences in the past few months? I'm setting up a few personal projects and would like to give them another shot if they've improved that one aspect.

I'm not affiliated with either company.

[fcuozzo]

BitBucket is a vital part of Atlassian's internal development process, all product teams use it on a daily basis and we treat it as a mission critical service, I'm really surprised by this comment as here in Sydney we rarely see any issues, I would be lying if some hiccups hadn't happened in the past but they were usually in very short duration, and usually only affect the UI so you can still pull/push using HTTP/SSH, moreover we have a 24/7 dedicated team to respond to any outages and there is absolutely no differences in terms of infra-structure of free vs. paid accounts inside Bitbucket, so rest assured that we put a lot of effort on making the site better for everyone.

We improved the architecture a few months ago and that should also contribute to the stability of the system as a whole, see more at: http://blog.bitbucket.org/2012/08/24/segregating-services/

And you can follow the status of the service at: http://status.bitbucket.org

We would love to hear more feedbacks like this through our usual support channels when it happens so we can investigate and improve our service. (Disclosure: I work on Atlassian's OnDemand team).